Frequently Asked Questions

Please email help@rewards.havehappyonhand.com.

Selection varies from store to store, but any Häagen-Dazs^®, Outshine^®, Edy’s^®, Skinny Cow^®, Nestlé^® Drumstick^® or Nestlé^® frozen treat item purchased at Publix stores during Nestlé’s Have Happy on Hand promotion qualifies.

Participating products:

© Disney; BUTTERFINGER and CRUNCH are the trademarks of Fervalue USA Inc. and are used under license.
BATMAN, SUPERMAN and all related characters and elements © & TM DC Comics. (S19)
The KIT KAT and ROLO trademarks and trade dresses are used under license from Société des Produits Nestlé, Vevey, Switzerland, with permission from The Hershey Company.
Unless noted to the contrary, all trademarks are owned by Société des Produits Nestlé, Vevey, Switzerland.

During the offer period, you may make repeated purchases of any Häagen-Dazs^®, Outshine^®, Edy’s^®, Skinny Cow^®, Nestlé^® Drumstick^® or Nestlé^® frozen treat item purchased at Publix stores during the promotion dates.  Registration and submission of your unique Publix receipts is required. Each time you spend $20 on these items and those purchases are validated, you will earn a $5 Publix Gift Card that will be sent by mail to your registered address within 6-8 weeks. There is a limit of (3) three $5 cards per participant.

Please see our home page, www.rewards.havehappyonhand.com, for the instructions on the different ways to participate and to register.  Please see our Terms & Conditions for complete details.

Participants with qualifying receipts will have up to 15 days after the promotional period to send in a receipt.

Submission period ends August 15, 2019.

Participants will receive their reward by mail, within 6-8 weeks after their submission has been processed.

Please place star or a check mark next to the item(s) that are participating item(s) and the date on your Publix receipt.

Selection varies from store to store, but any Häagen-Dazs^®, Outshine^®, Edy’s^®, Skinny Cow^®, Nestlé^® Drumstick^® or Nestlé^® frozen treat item purchased at Publix stores during Nestlé’s Have Happy on Hand promotion qualifies.  (See complete list of participating items here)

We will also review other visible monies spent on valid items to be sure they are all included. We know that the products appear in a number of different ways, however, we will also be able to see the amount of the item and the register code associated with the product. We are able to make a determination with this information. If we have any questions about the products you have purchased, we will send an email to you for clarification or provide you with information that will help you to re-submit and qualify.

Please see our Terms & Conditions for full details.

No, this program is available only by submitting unique receipts from Publix stores. 

Please see our Terms & Conditions for full details.

Any store specials, such as Buy One Get One Free or other dollars-off or cents-off promotions in the store will NOT be included in the amount towards the reward. For example, if there is a Buy One Get One Free special, you may write a star or an asterisk next the one that you paid for and you will receive credit towards the reward for it. You will not get credit for the subsequent item because it was free.

If any item is discounted at the store, for instance it may have a temporary markdown, you will be credited for the amount of the item LESS the discount. Please place a star or an check mark next to the price on the receipt and enter the amount less any discount.

If you use a coupon on any of the participating items, the coupon amount will not be subtracted from the amount you are claiming.

We will check your work and you will get credit for the amount you spent in the purchase. You will be able to log in and track your purchase total and rewards qualified for through the Status Tracker once you have registered.  You will also receive emails from us when your purchases have been validated and when you your reward is being sent, so please check your inbox spam filters so that you don’t miss any program messages.

Please be sure your receipt is in focus, well-lit and that the entire receipt is visible. Please be sure that the following items are included in your unique Publix store cash register receipt:

-- Publix store name

-- The entire receipt showing store name printed at the top and the register transaction code at the bottom (a line of numbers starting with the date that extends from left to right). This is a Publix unique number and must be included.

-- Any Häagen-Dazs^®, Outshine^®, Edy’s^®, Skinny Cow^®, Nestlé^® Drumstick^® or Nestlé^® frozen treat item that you purchased during the promotion dates at your local Publix stores with a star or a check mark next to each eligible purchase and the purchase date.

If you are submitting via text, and your receipt is too long, please fold the receipt so the purchase date and qualifying products are clearly visible in one image.

If you are submitting via the website, you will be able to submit additional images of the same receipt using the “Upload Another Part (Long Receipt)” button in the Upload Receipt Image window.

If you are having trouble, please email us at help@rewards.havehappyonhand.com.

Be sure your receipt is in focus, well-lit and the entire receipt is visible. If you are submitting via text & your receipt is too long, please fold the receipt so the date and products are clearly visible. If you are submitting via microsite, you will be able to submit additional images of the same receipt, if needed, using the “Upload Another Part (Long Receipt)” button in the Upload Receipt Image window.

If you are still having trouble, please email us at help@rewards.havehappyonhand.com

That’s okay, just please upload them one at a time. You may complete transactions as many times as you like with unique Publix cash register receipts showing your purchase of any Häagen-Dazs^®, Outshine^®, Edy’s^®, Skinny Cow^®, Nestlé^® Drumstick^® or Nestlé^® frozen treat item between May 22, 2019 and July 31, 2019. 

Please remember to place a star or check mark next to the participating item(s) and the date on your Publix receipt.

Receipts must be submitted by August 15, 2019.  See our Terms & Conditions for full details.

You will be able to log in and track your progress through the Status Tracker once you have registered.  You also will receive emails from us when your purchases have been validated, so please check your spam filters so that you don’t miss any of our messages.  Please note that your submissions will take 48 hours to process while we verify your receipt and purchases.

If you don’t have an account set up yet, please register at www.Rewards.HaveHappyOnHand.com. Publix stores are not affiliated with this program and do not have access to your account information.  If you have questions, we want to help, please email us at help@rewards.havehappyonhand.com.

We are reviewing submissions daily and processing Publix Gift Card mailings automatically once the threshold has been validated. We will send an email confirmation when your reward has been achieved so please check your inbox spam filters to make sure you are receiving emails from us. Please allow 6 – 8 weeks for delivery by mail to your registered address. Orders may only ship to US addresses.

Publix stores are not affiliated with this program and do not have access to your account information. If you have questions, we want to help, please email us at help@rewards.havehappyonhand.com.

See Terms & Conditions for complete details.

Please allow 6 – 8 weeks for delivery by mail to your registered address. Publix stores are not affiliated with this program and do not have access to your account information. 

If you have not received your reward and the mailing date suggests it should have arrived, please email us at  help@rewards.havehappyonhand.com.

If you don't currently have an email account and you would like to have one in order to receive email notifications about your account and about special offers, you may create one. There are a number of companies that offer free email accounts. Although we don't endorse any particular service, we have listed links to a few of the most common ones below for convenience.

Gmail (Google)

Hotmail (MSN)

Yahoo Mail (Yahoo)

If you have opted in to receive product information or other promotional information from Nestlé Dreyer’s Ice Cream Company, then we may contact you from time to time about promotions happening at Publix. If you have opted in to participate in this program then we will send you periodic emails regarding this program. You may opt out of receiving emails at any time by clicking on unsubscribe in your email.  Nestlé (the “Sponsor”) and Publix will not share your personal information with others except to third parties that are retained by Sponsor to manage and fulfill this program.

Please see our Full Terms & Conditions and Privacy Policy for complete details.

Please contact us through our program administrators at help@rewards.havehappyonhand.com as they will be best to handle your question quickly.